Lorna Riley, award-winning Certified Speaking Professional, is the CEO/Founder of Chart Learning Solutions. Over the past 25 years, she has developed over 80 training programs, authored 9 books, CD albums, three coaching guides, on-line assessments, and 220 on-demand courses in Sales, Customer Service, and Leadership. Winner of five productivity awards, Lorna conducts high-impact customized keynotes, workshops, and seminars to audiences worldwide, based on knowledge she used to increase productivity by 600%. Her programs are backed by over 60 years of combined research. Work experiences include sales executive, sales trainer, business owner, musician, teacher, computer graphic artist, insurance adjuster, retail marketer, administrator, marketing director, published author, and banking officer. This diversity has given her a unique perspective on the common denominators of success that she shares internationally.