James Michals

I am a seasoned Canadian executive and consultant with a track record of achievement and success in executing change and transforming Human Resources teams in the Middle East and Canada into World class, profit generating operations. I am actively providing professional consulting services in;

� Strategic Planning/ facilitation
� Change Management/ transformation
� Organizational Capacity building
� HR Auditing/ Operational reviews
� Human Rights Investigation, Mediation
� Grievance Arbitration Advocacy
� Interest Negotiations-Collective agreement negotiations, Aboriginal Partnerships
� Compensation/Competencies Model development
� Classification systems research and development
� Executive leadership assessment and evaluation
� Employee Assistance programs Auditing/Third Party Assessment
� Executive Management training, specializing in Diversity, Conflict Management, Labour Relations and Aboriginal Issues.

I have recently built and led Human Resources Operations in the Canadian Oil Sands and built organizational capacity working with an elite British consulting firm to restructure the Saudi Pharmaceutical Company (2006) in preparation for an IPO. In 2002 I worked with the Balquaa Applied University with my consulting partner Dr.Anis Khassenaweh ( currently of UAE Higher Colleges of technology – reference) to develop and implement a new strategic plan to integrate, streamline and engineer a unified and effective governance system for all 17 institutions of the Jordanian University and Colleges sector.

My most recent consulting assignments have required leading change and building capacity in the Alberta Health Services ($13.9 billion Canadian dollars operating budget) as well as the Canadian Colleges and Universities sector. I have just finished a consulting engagement to review the Competency framework, Organizational fit and HR Performance Management systems for the Solicitor General of Alberta.

Patricia Luzi

Patricia Luzi founded ISIS Inc. in 1992, to evolve the most common training experiences. My goal and success is in creating a more focused, flexible, interactive, and productive approach to learning computers and interpersonal/human skills needed to work and live with confidence and ease.
Understanding the synergism between all aspects of training, facilitating, coaching and presenting gives me an excellent view from which to direct ISIS training products and services.
Positioning ISIS as a leader, I developed the skill to arrange media and content to help learners and trainers transfer knowledge most effectively. I have the vision, drive, and commitment to create and deliver engaging and concise training and coaching programs that are clear, flexible, and easy to use and adapt.
I am a successful owner of training company, instructional designer, editor, trainer, facilitator, coach, motivational speaker and technical writer providing documentation and delivery of knowledge. I have a knack for developing true blended learning solutions by distilling complex information into easy to digest concept and procedures. I produce functional material in courseware, elearning, user documentation, virtual training programs, PowerPoint and quick reference guides.
I have over twenty-five years of experience in training, facilitating, technical support, assessments, curriculum development, training trainers, and training management.
Prior to my success in training, facilitating, coaching and presenting, I held a regional sales/marketing position for a technology company, was an independent manufacturers rep, and an independent business consultant. This helped me develop confidence and ability to succeed in any venture pursued.

David Mulder

David Mulder has had a varied career in industry, government, and education over a period of fifty years, and, as such, is able to fill a variety of roles due to his grasp of the problems and challenges that personnel in these areas encounter on a daily basis. He has travelled to 65 countries on overland and independent travel, and has visited and lived in 24{17ed4b947b5ecd6da9d3a7b807fdef29c56bf028a610db6111fa8d721e8c087a} of these countries more than once. His grasp of different cultures and working environments is a valuable asset in working with people in other countries, an understanding of which is too often not appreciated by others who have not had this experience. David completed six courses towards a PhD degree in international/intercultural education at The University of Alberta during the early 1990s, but had to withdraw since he was unable to obtain a thesis advisor for Russia and would have had to move to another city and lose his job at The Northern Alberta Institute of Technology (NAIT).
His career began immediately after graduating from The University of British Columbia with a Bachelor of Applied Science degree, specializing in geology. He has worked as an exploration and mine geologist (open pit and underground) in western British Columbia (copper), the Northwest Territories (tungsten), the Yukon Territory (silver-lead-zinc), western Ontario (uranium, iron ore, massive sulphides), Alberta and Saskatchewan (coal), Kentucky (coal), and western China (gold, silver, lead, zinc, iron ore).
During the late 1970s David phased out of mining and moved his growing family to Edmonton, Alberta, Canada. David worked for two electric utility companies where he was on a negotiating team for a thirty year contract to supply coal to a mine-mouth power plant, and set up the geology/mining department for a new power plant west of Edmonton. In the early 1980s David accepted the position of Manager of the Energy Section for Alberta Economic Development, and later as Manager of Special Projects. During this period he gained valuable experience in understanding the role of government as he liaised with senior management in industry, government, and with senior personnel from over forty foreign missions through the International Trade Branch. David served as Chairman of the Energy Division and a member of the Executive Committee of the Edmonton Chamber of Commerce for two years during the late 1970s.
In early 1986 David began a new career as an instructor at NAIT, having previously earned an MBA degree from The University of Alberta and having taught several business courses there and at a community college. David worked at NAIT until mandatory retirement in 2003, and taught courses in mathematics, geostatistics, business statistics, physics, geology, computing, economics, marketing, project management, and three quality control courses which he continues to instruct on weekends twice a year. During the early 1990s David earned a Diploma in Postsecondary Education at The University of Alberta by taking evening courses in order to enhance his ability to teach others how to learn better.
Interspersed with his travelling following mandatory retirement from NAIT, David worked as a contractor for a geotechnical consulting firm where he worked on geotechnical , geoenvironmental, hydrogeological and slope stability projects in northern Alberta. Due to the current economic slowdown in Alberta, his services have been temporarily postponed.
David is in good health and wishes to continue living an active professional life. He is an active member of The Association of Professional Engineers, Geologists, and Geophysicists of Alberta. He is single and is willing to relocate to another country if required. David’s philosophy towards success on the job is to do it right the first time, and avoid costly and time-consuming delays and rework.

Heather Lastiwka

Dynamic and experienced consultant with breadth of background across 5 major industries. She has worked with organizations of all sizes and complexity from entreprenurial, non-profit, public sector, and global Fortune 50. Heather brings creative thinking steeped in results to every scenario her clients present: performance leadership, management development, org design, team building, business strategy and action planning, personal coaching, and custom learning programs.

She has been an Executive internally as well as consulting partner externally during large-scale organizational change; leading people and process through timultuous times successfully. Her passion is for organizations to maximize the untapped resources they already have, by seeingthe work andthe people potential differently while encouraging people to grow where they didn’t see possible within their current work boundaries. She is a change advocate who models the patience, support and persistence to ‘get ‘er done!’

As a facilitator, Heather is engaging and challenging while maintaing excellent adult learning environments. She enjoys creating programs and learning activities that bring out the objectives clearly while making the experience memorable, so participants are open to furthering their personal journey. Many would-be fearfuls have flourished as facilitators in her train the trainer custom program.

She commits her talents in leadership development, custom coaching, organizational design and strategy not only to business but also the community in a volunteer capacity to serve those organizations who need people and strategy the most but have the least resources to work with.

Favorite quote: “You are a child of God, playing small does not serve the world” ~ Nelson Mandela

Bonnie Krawec

Bonnie has been active in the business and training arenas for more than 25 years. She has coordinated, developed and delivered customized training programs to a variety organizations within Alberta, Canada and internationally.

Bonnie has been significantly involved in areas of:
� Instruction and Facilitation
� Course Planning and Design
� Assessment and Leadership
� Project Management
� Technical Training program design and development

Bonnie has a:
* certificate in management development
* Bachelor of Education in adult education
* Graduate Certificate in Project Management
* Masters in Adult Education
* Membership with ASTD, WLN, CSSE, and CASAE

Bonnie combines her academic training with her years of work experience to make the learning environment an engaging and practical experience for participants. She has worked with and delivered training for adults and youth on a range of topics. She also combines a keen sense of humour, enthusiasm and love of learning and teaching to create a dynamic learning event.

Zal Phiroz

University of Calgary
Instructor (Online), Business Admin
2009- Present

Humber College- University of Guelph
Developer and Instructor (Online), Business Admin
2008- Present

St. Clair College
Developer and Instructor (Online), Business Admin
2005- Present

Procter & Gamble Inc.
Manager, Market Planning and Project Management
2007- Present

TELUS Communication Inc.
Manager, Channel Marketing
2005- 2007

Elliott Jaffa

When people ask me, “What do you do?” I respond, “What do you need done?” After the initial chuckle I then ask, “What are your organization’s two biggest problems?” The problems are usually to make the cash register ring…louder – a marketing issue – and some sort of people problem – a training issue. Thus, I do marketing and training. Two of my goals are to make you look good to both your boss and your people and to exceed your training expectations for a maximum return on the investment of your training dollar$. I’m a high-energy, dynamic trainer and keynote speaker who uses humor to make learning fun. I bring over 25 years of experience to your training room with a track record of satisfied customers. My mission is to treat each client as if they were my “ONLY” client. Now, here is where I differ: As a behavioral psychologist, I suggest that you provide me with two lists: 1.The skills and behaviors YOU would like the participants to come away as a result of training 2.The skills and behaviors the PARTICIPANTS themselves would like to learn I then deliver a custom value-added training program meeting the needs of BOTH groups. While training programs come across your desk constantly, take a minute to review my list of “meat and potatoes” seminars and keynote addresses. Many are the hot, new, and fresh topics while others address the basics. I guarantee they will produce immediate results and positive behavior change, increase productivity, and contribute to your organization’s goals. Approach to Training and Training Style Dr. Elliott B. Jaffa is a behavioral and management psychologist and creative problem solver with over 25 years of training and management experience. As a dynamic and high-energy professional keynote speaker, trainer, and marketing consultant, his focus is on results and solutions–the immediate transfer and application of learning to the workplace. He feels that, “No matter how good business is, it could always be better.” Dr. Jaffa does not hide behind a lectern (unless you want him to) but rather wanders into and interacts with his audience. He takes great pride in his sense of humor and common sense in addressing today’s management problems and guarantees to make learning a positive experience while exceeding your training objectives. Dr. Jaffa’s Rx: a “how-to,” practical, creative, interactive, high-energy presentation to motivate you and your colleagues that reap maximum value for your time and training dollar$. Dr. Jaffa holds a doctorate in education from the University of Maryland and a master’s degree in clinical psychology from Xavier University. Dr. Jaffa’s objective is to incorporate lecture, role playing, audience participation, and case studies to build new positive behaviors into the participants’ behavioral repertoire, motivate participants, and challenge them to think creatively for maximum value for their time and your organization’s investment in training. His primary training goal is to ensure that information learned today will be applied on-the-job tomorrow. Participants come away with a better understanding of how to apply newly learned skills to become more effective, communicative, and productive within their organization. EXECUTIVE DEVELOPMENT – Managers’ Boot Camp: Coaching Skills for the Leadership Advantage – Executive Leadership – Five Skills Critical to Your Own Survival & Your Organization’s Excellence: Communication, People Skills, Project Management, Marketing, & Common Sense – Executive Leadership – How to Criticize & Discipline Through Positive Management – How to Conduct a Performance Appraisal… Painlessly – How to Eliminate, Reduce, (or at least cope with) Frustration in the Workplace – Conflict Resolution: Converting that “Negative Stuff” into the POSITIVE – Customer Obsession: Total Quality Customer Care – Client Relationship Management: Growing Loyal Clients – The Marketing Audit: Your Magnifying Glass to Increased Revenues – Strategic & Creative Technical Recruitment & Retention – Trade Show Training PROFESSIONAL DEVELOPMENT – Precision Management: Working Smarter, Not Harder – Everyone’s a Trainer: How to Train, Present, & Communicate with Confidence, Enthusiasm, & Authority – Everyone’s a Salesperson: How to Better Sell Your Products, Your Services, Your Ideas, & Yourself – Powerful People Skills – Creative Problem Solving for Highly Successful People: A Hands-On Workshop MOTIVATIONAL – The Competitive Edge: How to Get Ahead in Life, Your Career, & Your Job – The 14 Day Guide to Success & Peak Performance Which ones are needed in your organization? A detailed course description with a course outline and learning objectives can be found by going to my web site http://ejaffa.home.mindspring.com and clicking on “Courses.” Dr. Jaffa also has the distinction of having presented more distance learning training via live satellite television than anyone in the country. For a customized keynote presentation or training program to best meet your training needs and achieve your objectives, call Dr. Jaffa directly at (703) 931-0040 to discuss your next step.

Karen Hovelkamp

Karen’s passion is working in Aboriginal Initiatives from instruction and project management to curriculum development. She has added oral historian to her curriculum vitae as she was the writer for a book entitled Listening To Elders, Telling Stories, Sitting in A Circle, as told by Walter Bonaise, grandson of Chief Poundmaker. This book will be released into education institutions soon.

She has a unique and inspirational way of connecting with her Aboriginal clients/students by integrating fine arts with experiential learning material.

Along the way, Karen has obtained more training in business, communication, and conflict mediation and via corporate and international continuing education departments, in technical colleges and universities, delivers business management, business communication, and human resource modules to many communities outside Edmonton and abroad.

Navaid Rehman

I am graduate Civil Engineer and obtained M.Eng degree with specialization in Construction Engineering & Project Management from University of Alberta, Canada. I am certified Project Management Professional (PMP) with the Project Management Institute (PMI).

Over the years, I have gained experience in professional consulting and in the realm of academia.
I worked as a Construction Manager in Canada. My industry experience includes the Civil Engineer position.

I served as a Senior Lecturer at Engineering University (Sir Syed University of Engineering and Technology, Pakistan) and delivered project management lectures to undergraduate students as well as supervising their undergraduate final year projects. Delivered management and leadership courses to practicing professionals and adult learners. Designed project management courses.

Lee Hodgins

Over twenty years of training, management development, organizational excellence & consulting experience in a host of industries and cultural settings.
Accomplished Facilitator & Trainer, spceializing in development & start-up situations.
20 years leadership, organizational excellence, HR management and strategic planning experience.
5 years international overseas experience with diversified, multi-national workforce.

Training & Consulting Services:

– Employee & Team Crisis Intervention
– Lateness & Absenteeism
– Time & Performance Management
– Corporate & Team Effectiveness Training
– Individual & Group Planning & Facilitation
– Progressive Discipline & Terminations
– Workplace Violence & Harassment Training
– Dealing With Difficult People Training
– Management & Executive Coaching
– Leadership Succession Planning & Mentoring
– Corporate Downsizing/Rightsizing Events & Planning
– Corporate & Team Strategic Planning

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