I have instructed in the Canadian military, was an on-job-training instructor for Saudi Arabian Airlines, spent nearly twenty years instructing at the Nova Scotia Community College, taught in the Avionics program at the Abu Dhabi and Dubai Men’s Colleges in the UAE, and for nearly five years was the Maritimes area instructor for Global TESOL College, teaching people how to teach English overseas.

University of Calgary
Instructor (Online), Business Admin
2009- Present

Humber College- University of Guelph
Developer and Instructor (Online), Business Admin
2008- Present

St. Clair College
Developer and Instructor (Online), Business Admin
2005- Present

Procter & Gamble Inc.
Manager, Market Planning and Project Management
2007- Present

TELUS Communication Inc.
Manager, Channel Marketing
2005- 2007

Here�s a good question: �Just WHO am I, Garry Worger, and WHY can I assist an organization with �change� initiatives, and HOW do I go about it, and am I any good?� [Maybe that is four questions?]

WHO SUMMARY
I was an educator for 40+ years, working with public education, grades 5 � 12, and with a technical college. There I was an instructor (math, computer programming, MS-OFFICE), training consultant, program-developer, change-agent, project manager, and researcher with Colleges, Government Agencies, Private Industry� collaborating with local, Canadian & foreign clients.
So my �who� is this: extensive training/development/assessment experience working with all types of clients, in a variety of fields, across cultures.

WHY SUMMARY
I strive to solve my clients� problems, using a GET-GIVE-MERGE-GO (GGMG) model. This means I spend extensive front-end time assessing the
needs/problems/issues/context/key-players of an organization.
Then I map out a �solution� based on my understanding & expertise.
Next my clients and I negotiate how my approach will be applied to their situation, followed by the development of an elaborate and detailed management plan. That plan becomes the roadmap and assessment design for a project.
So my �why� is this: I explore where you are; we agree on our mutual understandings; we develop strategies and tactics to solve your problems.

HOW SUMMARY
I alluded to my �how� in the why summary� but here are some more details.
I use potent models to direct my efforts, based on the research & teachings of Robert Carkhuff� to my mind� one of the seminal thinkers of the 20th century.
His (and my) strategic approach is EXPLORE-UNDERSTAND-ACT. This, you will likely realize, is the over-riding model for the GGMG process I use with clientele organizations.
I utilize several tactical models.
The first is PLAN-IMPLEMENT-MONITOR-ASSESS-RECYCLE (PIMAR)� the basis for my Project Management approach. The guts of this is the Plan, and I am insistent on spending a high {17ed4b947b5ecd6da9d3a7b807fdef29c56bf028a610db6111fa8d721e8c087a}age of time getting this right�
-right for the client (outcomes which is tactic #2, below)�
-right for the target personnel involved (which is tactic #3, below)
-right process & procedures & assessment�
-right for me as a Project Manager (managing, monitoring, assessing and recycling)�
The second tactical model focuses on client outcomes: quantitative measures, qualitative measures, safety measures, environmental measures, supervision measures, key indicators, assessment methods, reporting.
The third tactical model identifies the target personnel involved in the project and their level of involvement (resource, approvers, implementers, receivers, allocators).
In summary, my How is the use of powerful models, customized to the unique context and culture of client organizations.

INDICATORS OF PERFORMANCE
-Conceptualized, organized, implemented, and evaluated a two year training systems development project for a local chemical process based industry. (Budget: $2.0 million)
-Conceptualized, organized, implemented, evaluated, monitored and reported on a major training initiative utilizing computer controlled videodisk technology. (Budget: $4.3 million)
-Designed, implemented, monitored and evaluated a two year training development project utilizing self-paced individualized training packages, supported by computer managed and computer assisted software. (Budget: $1.3 million)
-Conceptualized, implemented, monitored, evaluated and reported on a one year project involving remote delivery of company training programs, using computer managed learning. (Budget: $250,000)
-Designed and implemented a strategy for identifying crucial skills for tradesmen and technologists for over 20 different occupations.
-Conducted interviews, summarized documents and wrote the report on the evaluation of four Computer Based training initiatives of the US military.

Dr. Palza has more than 15 years of experience as a Consultant, Professor and Researcher. He has extensive experience in areas such as Business Management, Operations Management, MIS and Statistical Analysis.

As a consultant Dr. Palza has implemented Business and IT solutions for organisations as Nokia, Ericsson Research Canada, John Hancock (USA), NASA IV&V, World Bank, Bombardier (Canada), Cirque du Soleil (Canada), CGI Inc. (Canada), etc. Dr. Palza has taken in different roles and responsibilities: Director, Manager, Business Architect, and others.

He is Associate Professor at the Department of Software Engineering and Information Technology at « Université du Québec â�� Ã�cole de technologie supérieure ». Since 2009 Dr. Palza is working as Part Time professor at Telfer School of Management â�� University of Ottawa. Dr. Palza was also working as Part Time professor at « Ã�cole des sciences de la gestion â�� UQAM (Université du Québec à Montréal) », « Faculté d’Administration – Université de Sherbrooke ». Dr. Palza currently is imparting online courses at «University of New Brunswick (Canada) ».

Dr. Palza current research activities covers Artificial Intelligence applied to Management (Health, Finance, and Marketing), Business Intelligence (Data-Mining/Data-Warehouse), Statistics in Management, Performance Management, Project Management, IT Governance and Business Strategies. He has published several Books, Book Chapters and Articles in Journals and International Conferences. He is Editor Board in the Journal �International Journal of Information, Business and Management� , reviewer and Chair for International Conferences in Business Management and IT (CITSA , CCCT , RMCI , etc).

Actually Dr. Palza is conducting a Multidisciplinary Research Project in Health Informatics/Health Management. It is an International Project composed by Researchers and Students from Canada and Peru. The project interest is to predict diseases in newborns based on Pregnant Woman behaviours patterns applying Artificial Intelligence Models.

Dr. Palza is also a member of the ISO committee Working Group 24 of ISO/IEC JTC1/SC7-ISO 29110 � Software Lifecycle Profiles for Very Small Enterprises. He is leading projects relating of IT best practices for Small Enterprises in Canada and South America: Dominican Republic, Costa Rica, Peru, Chile, Colombia and Puerto Rico.

Dr. Palza completed his PhD Degree with a concentration in IT Operations Management from U. du Québec – Ã�cole de technologie supérieure – Ã�TS (Canada), he earned a Master Degree in Software Engineering with a concentration in Performance Management from UQAM-Ã�TS (Canada), a Bachelor Degree in Computer Information Systems. Dr. Palza has certifications in Finance, Human Resources, Operations Management, as well as studies in Innovation Management, Procurement, Project Management, Marketing and E-Business.